Returns & Exchanges
At BigShoes, we want to ensure your perfect fit, which is why we offer a 30-day hassle-free return policy on all unworn footwear in its original packaging. If your new pair isn't quite right, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process and attach it to your package.
Pack and Ship
Place the shoes in their original box, secure them in a shipping mailer, and drop the package off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund or ship out your requested exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing