Frequently Asked Questions
Everything you need to know about your BigShoes experience.
What sizes do you carry?
We specialize in extended sizing, offering a comprehensive range for men and women that standard retailers typically do not stock, ensuring a perfect fit for larger feet.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their footwear sooner.
What is your return policy?
We offer a 30-day hassle-free return policy. If your shoes don't fit perfectly or meet your expectations, you can return them in unworn condition with the original packaging.
Are your shoes genuine leather?
Many of our premium styles are crafted from high-quality, genuine leather. Material specifications for each pair are listed clearly on the individual product pages.
Do you offer international shipping?
Yes, BigShoes ships to over 50 countries worldwide. International delivery times vary by location and typically range from 7 to 14 business days.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.